Comments on: Time For A Rant About Poor Customer Service (HelloThemes.com) http://wpbloghost.com/blog/time-for-a-rant-about-poor-customer-service-hellothemes-com/ Wed, 08 Sep 2010 18:59:34 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: John Hoff http://wpbloghost.com/blog/time-for-a-rant-about-poor-customer-service-hellothemes-com/comment-page-1/#comment-1814 John Hoff Fri, 03 Sep 2010 22:54:11 +0000 http://wpbloghost.com/blog/?p=1778#comment-1814 Hi Archon, thanks for sharing your experience. Are they even bothering to respond via Twitter? Hi Archon, thanks for sharing your experience. Are they even bothering to respond via Twitter?

]]> By: Archon Digital http://wpbloghost.com/blog/time-for-a-rant-about-poor-customer-service-hellothemes-com/comment-page-1/#comment-1812 Archon Digital Thu, 02 Sep 2010 17:30:12 +0000 http://wpbloghost.com/blog/?p=1778#comment-1812 We just recently bought a theme from these guys but before we could even download anything they disabled our account. No answers from their contact for and I resorted to asking them publicly on Twitter. We just recently bought a theme from these guys but before we could even download anything they disabled our account.

No answers from their contact for and I resorted to asking them publicly on Twitter.
Archon Digital´s last blog ..Getting the Menu on WordPress 30 to Work with ThematicMy ComLuv Profile

]]> By: Tsengtan A Shuy http://wpbloghost.com/blog/time-for-a-rant-about-poor-customer-service-hellothemes-com/comment-page-1/#comment-1785 Tsengtan A Shuy Thu, 12 Aug 2010 16:39:10 +0000 http://wpbloghost.com/blog/?p=1778#comment-1785 I also bought the $99 developer theme in March from them and adapt it to my www.epacificweb.com. I also had problems to change it to my own and asked for their help. Their help is not responsive but fair. For $99 dollars you did not expect too much. I think I have been with Magento for more than two years, this also help me to conquer the problems to adapt it to my website. I can help you to adapt it to your own if you are willing to pay me to do it. I also bought the $99 developer theme in March from them and adapt it to my http://www.epacificweb.com. I also had problems to change it to my own and asked for their help. Their help is not responsive but fair. For $99 dollars you did not expect too much. I think I have been with Magento for more than two years, this also help me to conquer the problems to adapt it to my website.

I can help you to adapt it to your own if you are willing to pay me to do it.

]]> By: John Hoff http://wpbloghost.com/blog/time-for-a-rant-about-poor-customer-service-hellothemes-com/comment-page-1/#comment-1779 John Hoff Tue, 10 Aug 2010 19:08:59 +0000 http://wpbloghost.com/blog/?p=1778#comment-1779 Thanks James. It would be nice to see things turned around for them. Thanks James. It would be nice to see things turned around for them.

]]> By: James Monti http://wpbloghost.com/blog/time-for-a-rant-about-poor-customer-service-hellothemes-com/comment-page-1/#comment-1777 James Monti Tue, 10 Aug 2010 17:48:30 +0000 http://wpbloghost.com/blog/?p=1778#comment-1777 I've been with HelloThemes for a while now and at first their support wasn't great at all... I have to say since the start of 2010 their customer support has been amazing! I get my questions answered in a matter of hours, they seem to have a larger team and have started writting tutorials which is a plus. In all fairness I am a satisfied customer, I love their themes which in my opinion are far better than most magento theme providers out there.. Thought I'd share my experience, hope it helps! I’ve been with HelloThemes for a while now and at first their support wasn’t great at all… I have to say since the start of 2010 their customer support has been amazing! I get my questions answered in a matter of hours, they seem to have a larger team and have started writting tutorials which is a plus.

In all fairness I am a satisfied customer, I love their themes which in my opinion are far better than most magento theme providers out there..

Thought I’d share my experience, hope it helps!

]]> By: John Hoff http://wpbloghost.com/blog/time-for-a-rant-about-poor-customer-service-hellothemes-com/comment-page-1/#comment-1763 John Hoff Wed, 04 Aug 2010 01:28:57 +0000 http://wpbloghost.com/blog/?p=1778#comment-1763 It really is too bad, isn't it. They seem to be getting customers but they just can't figure out how to keep them happy. It's much easier to keep a customer and get them raving about how great you are rather than alienating them and spending more time and money finding new customers. It really is too bad, isn’t it. They seem to be getting customers but they just can’t figure out how to keep them happy. It’s much easier to keep a customer and get them raving about how great you are rather than alienating them and spending more time and money finding new customers.

]]> By: 6thStreetShops.com http://wpbloghost.com/blog/time-for-a-rant-about-poor-customer-service-hellothemes-com/comment-page-1/#comment-1762 6thStreetShops.com Wed, 04 Aug 2010 01:15:40 +0000 http://wpbloghost.com/blog/?p=1778#comment-1762 We purchased and highly customized a hellothemes template on 1.3. Since then they changed all their customer logins and NEVER reply to requests for help even to get a new login for the product we already own... SAD! BETTER yet, you can't even GET to a support request without a LOGIN, which they won't provide after 4 requests and a month waiting... agree they suck and we'll never use them for any of our retail customers. We purchased and highly customized a hellothemes template on 1.3.

Since then they changed all their customer logins and NEVER reply to requests for help even to get a new login for the product we already own… SAD!

BETTER yet, you can’t even GET to a support request without a LOGIN, which they won’t provide after 4 requests and a month waiting… agree they suck and we’ll never use them for any of our retail customers.

]]> By: Rodo http://wpbloghost.com/blog/time-for-a-rant-about-poor-customer-service-hellothemes-com/comment-page-1/#comment-1496 Rodo Mon, 08 Mar 2010 13:24:25 +0000 http://wpbloghost.com/blog/?p=1778#comment-1496 I always used Hellothemes in my sites. I believe they went through a time of transition in 2009 > 2010, and are now working at full strength. I am fully satisfied. It's hard to get answer from them trough their mail but with their forum I got the answers in a couple of hours. Just sharing my experience... I always used Hellothemes in my sites.
I believe they went through a time of transition in 2009 > 2010, and are now working at full strength. I am fully satisfied.
It’s hard to get answer from them trough their mail but with their forum I got the answers in a couple of hours.
Just sharing my experience…

]]> By: John Hoff http://wpbloghost.com/blog/time-for-a-rant-about-poor-customer-service-hellothemes-com/comment-page-1/#comment-1344 John Hoff Mon, 08 Feb 2010 17:20:39 +0000 http://wpbloghost.com/blog/?p=1778#comment-1344 Hi G.T. Typically my answer would be no, but in the case of HelloThemes, I do believe they would have the gaul to release new extensions. Template Monster is a reputable place and I would definitely suggest going there. Thanks for the comment. Hopefully the word will spread and others can save time and headaches by learning from our experiences. Hi G.T.

Typically my answer would be no, but in the case of HelloThemes, I do believe they would have the gaul to release new extensions.

Template Monster is a reputable place and I would definitely suggest going there.

Thanks for the comment. Hopefully the word will spread and others can save time and headaches by learning from our experiences.

]]> By: G.T. http://wpbloghost.com/blog/time-for-a-rant-about-poor-customer-service-hellothemes-com/comment-page-1/#comment-1343 G.T. Mon, 08 Feb 2010 16:34:19 +0000 http://wpbloghost.com/blog/?p=1778#comment-1343 You get what you pay for rule does not apply to hellotheme as there are many theme providers that deliver prompt customer service. I too purchased a hellotheme and have spent over $700 just to get it working properly in various search engines and making compatiable with standard magento extensions. I now have a new problem, where I disable the slider, then renabled it. To my dismay, my site's layout became distored and home page footer links frozen in older IE browsers. At this point, I am fed up with the non-reponse from hellothemes for the past seven months. I've even tried calling the owner in the Canary Islands. Within the next month, I will be switching to a custom templatemonster theme. And can you believe hellothemes has the gaul to release new extensions (as seen on magento connect)?? You get what you pay for rule does not apply to hellotheme as there are many theme providers that deliver prompt customer service. I too purchased a hellotheme and have spent over $700 just to get it working properly in various search engines and making compatiable with standard magento extensions. I now have a new problem, where I disable the slider, then renabled it. To my dismay, my site’s layout became distored and home page footer links frozen in older IE browsers.

At this point, I am fed up with the non-reponse from hellothemes for the past seven months. I’ve even tried calling the owner in the Canary Islands. Within the next month, I will be switching to a custom templatemonster theme.

And can you believe hellothemes has the gaul to release new extensions (as seen on magento connect)??

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